FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! If the order has not been despatched we will certainly do as mich as we can.
Once the order has been despatched then we are unable to cancel the order but once received you can process a return request by clicking here
What if I want to speak to someone?
What if I want to speak to someone?
If you want to speak to a human then we are always here to help. Call one of the team on 0330 043 1316
Delivery
How long will it take to receive my order?
How long will it take to receive my order?
We aim to get all orders delivered the next working day if the order is placed before 1pm.
Our courier partners deliver Monday to Friday 8am-8pm.
Pallet Deliveried will take approx 7-10 days. The courier will book in a suitable delivery date by phone.
Can I track my order?
Can I track my order?
Yes, you will have received an email with tracking details upon despatch. If you cannot find this email you can login to 'My Account' and see the status of the order or click here for our tracking page
What countries do you ship to?
What countries do you ship to?
We currently only deliver to the UK and Northern Ireland.
Returns and Refunds
How do I return a product?
How do I return a product?
You can return your product to us for a refund or exchange within 60 day if it is in its original packaging and not been used. To process a return FREE of charge* please click here
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 48 hours from them being received back to us.
